Postal FAQs
Where do you deliver?
Orders from the postal page are delivered all over mainland U.K.
Why is there a gap between placing my order and the dispatch date?
In light of the COVID-19 stockpiling crisis, it has become increasingly difficult to find basic ingredients such as eggs and flour. The gap is to ensure SJB has enough time to locate and purchase all of the necessary ingredients.
I’ve ordered multiple bakes, one has arrived but the others haven’t, why didn’t they arrive together?
When packing bakes, multiple orders are stacked and placed in the same delivery bag. Once I have handed these over to Royal Mail, I have no control over the sorting process. If your parcels don’t arrive on the same day, rest assured they will be with you soon. The post man has not run off with them, they’re not ‘missing’, you will definitely receive your order between 1-7 days.
How long will my order take to arrive?
We use Royal Mail 24 hour tracked postage, you should receive your bakes the next day but Royal Mail state it could take between 1-3 days with COVID-19 delays.
By purchasing any postal product you are agreeing that SJB cannot be held responsible for any potential delays.
What is the shelf life of each bake, and are they suitable for freezing?
Everything is good to eat for over a week and are best kept refrigerated. They are also suitable for freezing and should be done on the same your order arrives.
What if my treats arrive in a less than “perfect” condition?
Although this is uncommon, it could happen. Every order is prepared to the highest standard but it could be mishandled. We carefully package every box with love but we cannot control the postal procedure and cannot accept responsibility for damaged items.
Do delays affect the quality of the product?
No, the freshness of the product will not be affected as every order is plastic wrapped as soon it is baked. All core ingredients are well preserved and have long shelf lives.
I have allergies, are your bakes suitable?
All items listed on the postal page have a clickable link that will direct you to the full ingredients list, please read these to make sure bakes are suitable for you and any potential allergies.